This Privacy Policy describes how Qrerve, LLC ("Qrerve," "we," "us," or "our"), the company that operates Resabl, collects, uses, and discloses your information.
By using Resabl, you agree to the practices described in this policy. If you do not agree, please do not use our services.
Information We Collect
We may collect the following categories of information:
- Account and profile information such as name, email address, username, password (stored in hashed form), phone number, organization name, and role.
- Property and operational data you enter into the platform, including site details, rates, reservations, guest records, payments-related metadata, and staff activity needed to operate the service.
- Guest information submitted by you or your guests, such as name, email, phone number, reservation details, and messages related to a stay.
- Technical and usage information such as IP address, browser type, device identifiers, pages viewed, and log data used for security, troubleshooting, and service improvement.
- Communications including support requests, email correspondence, and SMS message delivery metadata (such as time sent and carrier status).
How We Use Information
We use information to:
- Provide, maintain, secure, and improve the Resabl platform.
- Authenticate users, prevent fraud, and enforce account security (including two-factor authentication).
- Process reservations, guest communications, and operational workflows you configure.
- Send transactional and service-related messages you or your organization request, including account verification codes, security alerts, reservation updates, check-in links, and guest notifications.
- Respond to support inquiries and communicate about billing, product updates, or legal notices.
- Comply with law, respond to lawful requests, and protect the rights and safety of Resabl, our customers, and the public.
SMS and Mobile Messaging
Resabl sends SMS text messaging for authentication, account security, reservation-related notifications, operational alerts, and guest communications initiated through the platform on behalf of properties using Resabl.
- Consent. We send SMS messages only where permitted by law and where the recipient has provided appropriate consent. Providing a mobile number is optional. A phone number is not required to create an account or use the service; account holders can sign in and complete verification using email instead. Account holders who choose to add a mobile number during registration or account setup agree to receive security and service-related texts from Resabl. Guests who provide a mobile number during a reservation or guest interaction through the Resabl platform consent to receive transactional texts from Resabl related to that stay (such as check-in information and property notices); guests may book without a phone number by providing an email address.
- Message content. Messages may include one-time verification codes, sign-in alerts, reservation confirmations, check-in or portal links, and other transactional updates. Marketing or promotional texts, if any, are sent only with the recipient's consent and in compliance with applicable law.
- Frequency. Message frequency varies based on account activity, security events, and reservation activity. Authentication messages are sent only when needed for sign-in or verification.
- Rates. Message and data rates may apply depending on your mobile carrier and plan.
- Mobile information and consent. Mobile phone numbers, SMS opt-in consent, and messaging preferences you provide to Resabl are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We use this information only to deliver the service-related messages described in this policy and to operate the Resabl platform. We may share mobile numbers with telecommunications carriers and messaging service providers solely to transmit messages on our behalf, under contractual obligations to protect the data and use it only to provide services to us.
- Opt-out. You may opt out of non-essential SMS messages by following instructions in the message or emailing us at admin@resabl.com. Reply STOP to cancel future messages from Resabl where that keyword is supported. Reply HELP for help. After you opt out, we may still send messages that are strictly necessary for account security or to complete a transaction you requested.
- Carriers. Mobile carriers are not liable for delayed or undelivered messages.
How We Share Information
We may share information with:
- Service providers that host infrastructure, send email or SMS, process payments, provide analytics, or otherwise help us operate the platform, subject to confidentiality and security obligations.
- Customer organizations using Resabl, where you are a guest or staff member acting on behalf of that organization.
- Legal and safety recipients when required by law, court order, or to protect rights, property, or safety.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to this policy or notice to you.
We do not sell personal information for money. We do not share mobile phone numbers, SMS opt-in consent, or messaging preferences with third parties or affiliates for their independent advertising, marketing, or promotional purposes.
Data Retention
We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on the type of data and the customer organization's settings. Customers may export data from the platform subject to their plan and account status.
Security
We use administrative, technical, and organizational measures designed to protect information, including access controls, encryption in transit where appropriate, and monitoring for unauthorized activity. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to certain uses. To make a request, contact us at admin@resabl.com. We may need to verify your identity before responding.
You can update certain account information by signing in to Resabl. You may opt out of non-essential email by using unsubscribe links where provided.
Children's Privacy
Resabl is intended for use by businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.
International Users
Resabl is operated from the United States. If you access the service from outside the United States, you understand that information may be processed and stored in the United States and other countries where we or our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the effective date above. Material changes may also be communicated by email or in-product notice where appropriate.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact:
Resabl (Qrerve, LLC)
Email: admin@resabl.com
Website: resabl.com